Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Better Handwriting for Adults and older children
Common Writing Errors - PPT quiz and Task Cards
Writing a SOP (Standard Operating Procedure)
Writing Effective Emails - Powerpoint and E-book
Summarising non fiction text - Powerpoint and worksheets
When planning a project at work or school, it's important to get team members prepared for their roles, tasks and responsibilities within the team.
The resources contained in the bundle are all you need to help you accomplish this. The three that I would start with are:
Identifying your Values - choose values as a group
Workplace issues: Brainstorm, problem Solve and Create Smart goals
Team collaboration - important for all to understand how teams work.
These resources are tried and tested in the workplace by my learners with amazing results for project outcomes.
Do your students need to work as a team or group to meet an objective? Learning to work as a team is an important life skill that your students need to master for in the workplace and classroom. Working in groups and collaborating on problems and projects is all part of cooperative learning.
This packet contains a professional PowerPoint presentation that should be viewed before teams take on a project of any sort or size. It comes with a revisions worksheet (with answers provided), and Teacher Notes (that can be used as a lesson plan).
It is presented in word, pdf and ppt format and is fully editable.
The following topics are covered:
Qualities of an effective Team Member
Skills required to work in a Team
Making Decisions as a Team
Defining Objectives using Smart Goals
Roles and Responsibilities
Expected Behaviours and Attitudes
Bruce Tuckman Model for Team Collaboration
Revision exercise - worksheet with answers
Team Challenge
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
Students enjoy quizzes and this one on Workplace Bullying has been created using Microsoft Forms. This is so easy for the teacher! It is self marking, all you have to do is share the link.
This product contains:
The link to the Microsoft Forms Quiz on Workplace Bullying. (provided in the pdf)
Instructions to open and Duplicate the link for the Teacher.
Step by Step instructions for sharing the Quiz with Students.
The form is self checking. The answers are preloaded into the form so that Microsoft marks them for you.
The Form is fully editable so that you can make changes, add, or delete questions as you desire.
How can it be used:
As a pre or post assessment activity for students to check their knowledge.
As a research / investigative activity, as opposed to a quiz. Students can search the internet or other resources for the answers as they go.
Escape Rooms are so much fun for students. They are interactive and competitive. This Digital escape room has been created for Microsoft schools who have access to OneNote.
The Escape Room on Conflict Management includes five interactive challenges. Students can work through in groups or on their own. The cannot move from station to station until the questions have been answered correctly. This escape room has been created using OneNote and students will need OneNote downloaded on their device to use this. Instructions have been provided.
The challenges include:
* Station 1: Conflict Resolution Vocabulary
* Station 2: Key Facts Word Bank
* Station 3: Matching Activity for Conflict Management Styles
* Station 4: Example Statements for Conflict Management Styles
* Station 5: Video Questions - 3 ways to resolve a conflict | Dorothy Walker | TED Institute
The resource includes:
* The OneNote file packet
* Passwords for Teacher
* Answers for Teacher in pdf
* Instructions for the digital download
* A printable version if required in pdf format
Ready to go resource that has a 30 slide presentation with matching worksheets and activities. This resource is tried and tested in the workplace training environment. Learners enjoy the activities and get a lot out of it. File formats include Word, pdf and PP for editing if required.
**PowerPoint Presentation Content: **
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
Communications, Workplace, ESOL and Computing Resources
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations.
Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers.
I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.
Do you need a fun and engaging resource that will get your students thinking about PPE and Health and Safety in general? This fits the bill!
The objective of this game is to be the first player to be fully kitted up with the correct PPE (Personal Protective Equipment) and ready to work. E.g. they have all the items written on their list that they need.
Each player needs a sheet of paper and a pen to write their list of PPE – Personal Protective Equipment. The only other item needed is a dice.
The resource contains a word document and a power point presentation to display the game instructions to the class. Alternatively, they could be written on whiteboard or printed out. This game is best played in small groups.
Lesson Starter / Warmup
Start the lesson with a fun dice game focussing on Personal Protective Equipment.
Move on to a mix and match group activity exploring common words taken from H&S Policies .
Then use the interactive digital challenge with questions to uncover an image. (competitive and fun for pairs and teams).
Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs.
Finish off with a fun crossword puzzle that reinforces the same words learnt previously.
Lots of room for discussion in these topics.
Are you looking for Communication skills digital notebooks that will keep your students engaged, busy and learning. These interactive Notebooks cover Time Management, Assertiveness, Conflict Resolution and can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
There are 3 notebooks in this bundle (Time Management, Assertiveness, and Conflict Resolution skills).
Conflict Resolution Notebook includes:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Conflict Management
Assertive Skills Notebook includes:
Definition of Assertiveness
Behaviour Types (Aggressive, Assertive, Passive
Confidence
The Power of I Statements
Barriers to Communication
The 3 C’s
Additional Strategies (Fogging, Saying No, Broken Record Technique)
Google Forms quiz on Time Management
Time Management Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Do your students ever struggle with getting started on a project or task through lack of ideas? This resource is just what you need when you want to get your students thinking. The technique of brainstorming can be used to solve problems or come up with new ideas.
In this product:
Brainstorming PowerPoint which takes you through the steps (editable)
Printable and Digital Templates for students to use
Brainstorm infographic
Brainstorm Poster
The format provided is both printable and editable, meaning that if teaching virtually, you can have learners type directly into the pdf without any further software required.
There are rules that need to be followed for you to facilitate a successful brain storming session. These are also included and should be reviewed at the start of the session.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
This resource is for those that are wanting to improve their vocabulary skills around Health and Safety. Often the words in policies and documentation are not clear and straightforward. This is a fun way to learn. Can be used as a lesson starter, or as a review at the end of the lesson (exit ticket).
These flash cards can be used individually, with pairs, teams or groups of learners.
Teams compete to find the correct word that is a best fit for the definitions. Ask them to write 1-12 or 1-4 on a piece of paper or device. If you have less time use the slides that contain 4 words only.
Time learners and ask them to write their answers down for their pair, team or group.
Once the time is up, click on each square to reveal the correct answer. (answers may differ and this provides an good opportunity for discussion – however to get a point, the team must have the word that is listed on the screen).
Tally up the correct results to find a winner!
Please leave a review once you have downloaded and used this product. When you have done that you may choose one FREE resource from my shop. Seek link below:
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point.
Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting.
Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this.
Please leave me a review :-) It would be much appreciated.
This resource is a worksheet that contains a list of Word shortcut keys from Ctrl A to Ctrl Z. Learners fill out the worksheet to the best of their ability either individually or as a group exercise.
An answer sheet is provided. They can then go and try out all the shortcuts for themselves.
This step by step document takes you through how to insert a YouTube Video into a Word document. This can be useful when you don't want to use a 'link.' It can make your Word document much more interactive.
Delegation is a skill that needs to be mastered and practiced to ensure successful results.
This 9 step process in the form of a handout goes through all the steps to ensure that you are delegating tasks to the right people so that you will get successful outcomes.
Use it to refer to next time you need to delegate a task, and watch your success rate soar!
Styles are an important area of Microsoft Word. They are extremely useful to keep consistency within large documents, to manage formatting efficiently and to be able to automatically generate a Table of Contents.
This free resource is a summary of how to create, modify and delete styles.
It is provided as a pdf and word document so can be edited.
